Several consumers have reported issues with Purple’s customer service. The following are the most common Purple mattress complaints. However, a number of consumers have made complaints and written negative reviews about the company and its products. Read our Purple mattress review for the complete rundown. To this day, we have tested several Purple mattresses and they performed very well in most areas. In this article, we will be talking about the most common Purple Mattress complaints from consumers.Ĭommon complaints about Purple mattresses include poor customer service, premature sagging, issues with the return policy, not being notified about the order status, slow shipping, and problems making a warranty claim.Īll Purple mattresses are made with the Purple Grid which is a responsive material that offers a lot of support and some nice cooling. Before you decide on a mattress, you should first know about its pros as well as its cons. Known for producing mattresses with the hyper elastic polymer grid, Purple is not without complaints and negative reviews.
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